PAC Brangsong
PAC Brangsong
If every public service in every jurisdiction is rebuilt in isolation, we will end up with the same walled-garden problem that plagued the first generation of private-sector SaaS. This post is an open letter to other digital-government teams: let’s not.…
Baca Lebih LanjutNinety days ago we launched automatic SLA refunds: when we miss a service commitment, your fee is credited automatically, with no form to fill. Here’s what happened. The numbers What the misses had in common Of the 498 misses, 71%…
Baca Lebih LanjutThe average municipal tax form is written at a post-graduate reading level. The average resident reads at a year-10 reading level. That gap is not a small problem — it is the problem. What plain language actually means Plain-language rewriting…
Baca Lebih LanjutOur Civic Assistant has now had ten million conversations. In most of them, it routes, explains, or drafts — all low-stakes. But in a growing share, it sits between a resident and an outcome that matters. This post is about…
Baca Lebih LanjutToday we’re opening the doors on New Institution — a fully digital, AI-powered public service rebuild that has been in the making for four years. If you’re reading this, you are among the first 1.2 million residents to hold accounts,…
Baca Lebih Lanjut
